Storyteller Overland Warranty 

This Warranty Applies to:

  • Tenzing Trailhead Brushguard
  • Updog Rear Step

Subject to the limitations and exclusions described in this warranty, Storyteller Overland will remedy defects in materials or workmanship by repairing or replacing, at its option, a defective product without charge for parts or labor. In addition, Storyteller Overland may elect, at its option, not to repair or replace a defective product but rather issue to a purchaser a refund equal to the purchase price paid for the product or a credit to be used toward the purchase of a new Storyteller Overland product.

This warranty excludes problems caused by normal wear and tear including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, natural breakdown of colors and materials over extended time and use, commercial use, accidents, or unlawful vehicle operation.

No warranty is given for defects resulting from conditions beyond Storyteller Overland’s control including, but not limited to, modifications or repairs not performed or authorized by Storyteller Overland, misuse, overloading, or failure to assemble, install or use the product in accordance with Storyteller Overland’s written instructions or guidelines included with the product or made available to the purchaser originally.

Items purchased from dealers may either be returned to the place of purchase and they will facilitate your warranty or you may work directly with Storyteller Overland. Warranties are non-transferable.

How do I submit a warranty claim for webstore products?

Email webstore@storytelleroverland.com and include the following: when the product was purchased, what the issue is along with photo(s) of the product highlighting the area of issue. We are available Mon – Fri from 8am-5pm CST, and will try to reply to your email within 2 business days.

Lifetime Warranty. Storyteller Overland provides a lifetime warranty of certain, non-Apparel products to the original retail purchaser provided such products are installed correctly according to the official Storyteller Overland installation instructions. Any modification to the original product design, function or use of any Storyteller Overland products will void the Storyteller Overland warranty. Storyteller Overland will have sole discretion to determine warranty eligibility for any and all Storyteller Overland products sold to any purchaser.

Limited Remedies. Subject to any limitations and exclusions described herein, and subject to Storyteller Overland’ determination of warranty eligibility, Storyteller Overland will remedy defects in product materials and/or workmanship of any product by repairing or replacing such defective product, which shall be within Storyteller Overland’s sole discretion, without charge for parts or labor. Storyteller Overland may elect in its sole discretion not to replace a defective product and issue the purchaser a refund equal to the purchase price of any defective product or purchaser may elect to receive a credit (equal to such refund) toward the purchase of new Storyteller Overland products. Repair or replacement of a defective product or providing a refund or credit to purchaser will be purchaser’s exclusive remedy under this warranty. Damage to a purchaser’s vehicle, cargo and/or any other person or property is expressly excluded from the Storyteller Overland warranty.

Modification. Storyteller Overland products are designed to be mounted to factory equipped vehicles. Aftermarket additions to such vehicle may or may not require modification of an Storyteller Overland product. The Storyteller Overland Warranty does not extend to any Storyteller Overland products that are modified to fit around other otherwise accommodate or be compatible with any aftermarket vehicle accessories or alterations. Storyteller Overland does not guarantee fitment with any other aftermarket accessories or modified vehicle, and it is up to purchaser to determine fitment prior to purchasing any Storyteller Overland product.

Damage. Damage to Storyteller Overland products due to normal wear and tear, including, but not limited to, cosmetic issues and superficial scratches, or structural damage to an Storyteller Overland product in connection with any vehicle collisions or other structural degradation in connection with the use of such vehicle (on road or off road) will not be covered by the Storyteller Overland Warranty. Additionally, any product user’s misuse, neglect, overloading, improper maintenance or improper installation or repair of any Storyteller Overland products are not covered under the Storyteller Overland warranty.

Use of the Products. Some Storyteller Overland products are designed for off road vehicle use, others are for street use only. Installing Storyteller Overland products on a vehicle may exceed the factory designed capabilities and could potentially lead to vehicle damage. Storyteller Overland will not be responsible for any damage caused to a purchaser or user’s vehicle or any vehicle accessories caused by the use of any Storyteller Overland products. It is the sole responsibility of purchaser to inspect and ensure that the intended vehicle and Storyteller Overland products are suitable and compatible for travel on road and off road. No seller nor any manufacturer of Storyteller Overland products will be liable for any loss, damage or injury directly or indirectly arising from the use of any Storyteller Overland products. Before using any Storyteller Overland products, the purchaser or user will determine the suitability of the product(s) for their intended use(s) and the purchaser or user shall assume all responsibility and risk in connection therewith.

DISCLAIMER. THE STORYTELLER OVERLAND WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES, AND EXCEPT FOR THE STORYTELLER WARRANTY SET FORTH HEREIN, STORYTELLER OVERLAND MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO ANY PRODUCT, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

EXCEPT FOR PURCHASER’S LIMITED REMEDIES SET FORTH HEREIN, IN NO EVENT WILL STORYTELLER OVERLAND BE LIABLE FOR ANY LOST PROFITS, LOST SALES, OR FOR ANY CONSEQUENTIAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OR FOR ANY OTHER DAMAGES OF ANY KIND OR NATURE.

Compliance. Storyteller Overland cannot guarantee that its products comply with all Federal, State, and/or local laws. Purchaser is advised to review local vehicle codes for compatibility prior to purchase to ensure that the installation and use of any Storyteller Overland products does not violate any applicable laws.

Warranty Claim Submission. Purchaser will responsible for returning any defective product to Storyteller Overland for warranty consideration and purchaser is responsible for all costs associated with return shipping the product to Storyteller Overland. Prior to returning any product for warranty, purchaser must contact Storyteller Overland for proper authorization.

Returns

Email webstore@storytelleroverland.com and let us know the item you would like to return along with any information relating to the reason for return. Storyteller Overland will only accept returns accompanied by a Return Authorization Number. Depending on the item and related factors including, but not limited to, the condition of the product and associated materials observed upon receipt, a re-stocking fee may apply, in Storyteller Overland’s sole discretion. 

Timeframe, Condition, Shipping Costs:

Items can be returned within 30 days from the date of receipt. If Apparel related, they must be in new, unworn, unwashed condition with the tags still attached. If not Apparel related, items must be in new, unused, unmounted and otherwise perfect condition accompanied by the original packing materials, instructions, hardware and all other items shipped with the original product. Customer is responsible for return shipping and insurance costs. We look forward to hearing from you and helping you.

ACCEPTANCE OF THE TERMS OF USE

These terms of use are entered into by and between you and the Company, along with its authorized representatives, including independent contractors contracted to provide services on behalf of the Company. The terms “Storyteller Overland”, “Company”, “we”, or “us” as used herein shall mean and refer to Storyteller Overland and any related persons or entities. The following Terms of Use, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of StorytellerOverland.com (the “Website”), including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found storytelleroverland.com incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website. 

This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

CHANGES TO THE TERMS OF USE

We may revise and update these Terms of Use from time to time in Storyteller Overland’s sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.

Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access this Website so you are aware of any changes, as they are binding on you.

ACCESSING THE WEBSITE AND ACCOUNT SECURITY

We reserve the right to withdraw or amend this Website and any service or material we provide on the Website in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to all or part of the Website to users, including registered users.

You are responsible for:

  • Making all arrangements necessary for you to have access to the Website.
  • Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete and that you promptly update all such information so that it is at all times correct, current, and complete. You agree that all information you provide to register with or purchase through this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy at https://www.storytelleroverland.com and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

DISCLAIMER OF WARRANTY

TO THE EXTENT PERMITTED BY LAW, AND EXCEPT AS OTHERWISE SET FORTH HEREIN, ALL CONTENT, MATERIALS, PRODUCTS, SERVICES AND INFORMATION MADE AVAILABLE ON, OR THROUGH, THIS WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. AS SUCH, YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. SUBJECT TO THE FOREGOING, STORYTELLER OVERLAND DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL EXPRESS WARRANTIES EXCEPT THOSE EXPLICITLY MADE IN THESE TERMS OF USE. STORYTELLER OVERLAND DOES PROUDLY GUARANTEE THAT ALL OF OUR PRODUCTS WILL BE FREE OF DEFECTS IN BOTH MATERIALS AND WORKMANSHIP. IF ANY OF OUR PRODUCTS PROVE TO BE DEFECTIVE AS DESCRIBED ABOVE, STORYTELLER OVERLAND WILL REPAIR OR REPLACE, AT OUR DISCRETION, SUCH PRODUCTS. THIS GUARANTEE SHALL NOT APPLY TO ANY DAMAGE TO OUR PRODUCTS CAUSED BY WEAR AND TEAR, MISUSE OR NEGLECT OF THE PRODUCT. HOWEVER, SUCH DAMAGE MAY BE REPAIRED, IN OUR DISCRETION, FOR A REASONABLE FEE.

STORYTELLER OVERLAND MAKES NO REPRESENTATION THAT THE INFORMATION OR CONTENT CONTAINED ON THIS WEBSITE, YOUR RESULTS IN USING THIS WEBSITE, OR THE SERVICE ITSELF WILL BE ACCURATE, VALID, RELIABLE, COMPLETE, TIMELY OR AVAILABLE OR THAT IT DOES NOT VIOLATE OR INFRINGE THE RIGHTS OF ANY THIRD PARTY. STORYTELLER OVERLAND DOES NOT WARRANT THAT THE CONTENT, MATERIALS, PRODUCTS, SERVICES AND INFORMATION MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, THEIR SERVERS, OR E-MAIL SENT FROM STORYTELLER OVERLAND WILL BE UNINTERRUPTED, ERROR FREE, FREE OF VIRUSES OR OTHER HARMFUL AGENTS OR COMPONENTS, SECURE OR TIMELY. STORYTELLER OVERLAND MAKES NO REPRESENTATION AND SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING ANY SITE LINKED TO THIS WEBSITE. STORYTELLER OVERLAND DOES NOT WARRANT, GUARANTEE OR ENSURE THE QUALITY OF ANY PRODUCT OR SERVICE PROVIDED BY ANY AFFILIATE OR MERCHANT.

IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 WHICH PROVIDES THAT: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

TITLE TO GOODS AND MERCHANDISE IS RETAINED BY STORYTELLER OVERLAND UNTIL THE GOODS AND MERCHANDISE ARE PAID FOR BY THE PURCHASER, AT WHICH TIME TITLE WILL PASS TO THE PURCHASER.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

LIMITATION OF LIABILITY

YOU AGREE THAT, EXCEPT AS OTHERWISE PERMITTED UNDER APPLICABLE LAWS, NEITHER STORYTELLER OVERLAND NOR ITS PARENTS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, AGENTS, ATTORNEYS, CONTRACTORS, REPRESENTATIVES, AND THEIR RESPECTIVE HEIRS, PREDECESSORS, SUCCESSORS AND ASSIGNS, WHETHER EXISTING NOW OR IN THE FUTURE, SHALL BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF, OR RELATED TO, THE USE OF, ACCESS TO, RELIANCE ON, OR INABILITY TO USE, THIS WEBSITE OR ANY OTHER WEBSITE LINKED TO THIS WEBSITE. THIS WAIVER OF LIABILITY APPLIES TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, STATUTORY OR OTHER DAMAGES YOU OR OTHERS MAY SUFFER, AS WELL AS DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, BUSINESS INTERRUPTION OR THE LOSS OF DATA OR INFORMATION, EVEN IF STORYTELLER OVERLAND IS NOTIFIED IN ADVANCE OF THE POTENTIAL FOR ANY SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STRICT OR PRODUCT LIABILITY OR OTHERWISE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY THIRD PARTY SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY THIRD PARTY INFORMATION, ADVICE, OR ADVERTISEMENT RECEIVED THROUGH THE WEBSITE OR THROUGH ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. THE FOREGOING LIMITATIONS OF LIABILITY ARE APPLICABLE WITHIN THE STATE OF NEW JERSEY. IN ADDITION, CERTAIN OTHER jurisdictions DO not permit LIMITATIONS OF LIABILITY. In such jurisdictions, some of the foregoing limitations may not apply to you.

TRADEMARKS AND COPYRIGHTS

You agree that all content appearing on this Website including, but not limited to, code, trademarks, service marks, trade names, graphics, images, text, audio clips, button icons, digital downloads, data compilations and computer software are the sole property of Storyteller Overland or its partners and suppliers, and are protected by United States and international copyright laws. The compilation of any and all content on this Website is the exclusive property of Storyteller Overland and is protected by United States and international copyright laws. All software used on this site is the property of Storyteller Overland or its software suppliers and is protected by United States and international copyright laws. Except as expressly authorized by these Terms of Use or separately in writing signed by the Company, the use or misuse of any trademarks, service marks, trade names, logos, text, images, graphics, intellectual property or content from this Website is strictly prohibited.

Storyteller Overland does not grant, by implication, estoppel or otherwise, any license or right to use any trademark, service mark, trade name or logo, or the content displayed on this Website, without the prior written consent of Storyteller Overland. Storyteller Overland prohibits the use of the Storyteller Overland logo or other proprietary graphics or trademarks as a link to any Website, unless the creation of such a link is approved in advance, and in writing, by Storyteller Overland. Registered and unregistered proprietary information is owned and held by Storyteller Overland and its licensors and, therefore, you may be liable for infringement or misappropriation or other legal action to the fullest extent of the law if you misuse this Website in any form, either mentioned or unmentioned.

Storyteller Overland is a trademark or trade dress in the United States and/or other countries. Storyteller Overland’s trademarks and trade dress may not be used in connection with any product or service that is not Storyteller Overland’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Storyteller Overland. All other trademarks not owned by Storyteller Overland that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by, Storyteller Overland.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not:

  • Modify copies of any materials from this site.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website. 

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

THIRD PARTY WEBSITES

You agree that Storyteller Overland encourages you to exercise discretion browsing the internet. Our Website, products or services may direct you to sites containing information that some people may find offensive or inappropriate. Any such link is provided solely as a convenience to you. Storyteller Overland and its affiliates make no representation or warranty about the legality of any third party Website, nor as to its accuracy, content, products or services. Any such Website is independent from Storyteller Overland, and Storyteller Overland has no control over, or responsibility with respect to, the information provided or activities undertaken by any such Website. A link between Storyteller Overland and another Website further does not mean that Storyteller Overland endorses, recommends, sponsors or approves that Website. Linking to off-site pages is done at your own risk, requiring you to make your own independent decisions regarding your interactions or communications with any other Website. Storyteller Overland expressly disclaims any responsibility or liability for any damage, loss, or injury arising out of the activities of any third party not under the Storyteller Overland domain, or the goods or services offered by, or the content displayed by, any such third party.

USE RESTRICTIONS

You agree that you will not use this Website for any commercial or political purpose including, but not limited to, advertising, soliciting funds, collecting product prices or selling products; monitoring, gathering or copying content on this Website by using any robot, “bot”, spider, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility or manual process of any kind; framing or utilizing framing techniques to enclose any trademark or other proprietary information including, but not limited to, any images, text, or page layout; using any meta tags or any other “hidden text” utilizing Storyteller Overland’s name or any trademarks; and engaging in any activity that interferes with a user’s access to the Website or the proper operation of this Website. You may not modify, reproduce, duplicate, copy, distribute, sell, resell, publish, license, visit or otherwise exploit this Website for any commercial purpose. You also agree that in using this Website you will not impersonate any person or entity.

PROHIBITED USES

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

  • In any way that violates any applicable national, state, local, territorial, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from any country).
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability.

Additionally, you agree not to:

  • Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.
  • Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
  • Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Website.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website. 
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Website.

TERMINATION OF USE OF THIS WEBSITE

You agree that any violation of these Terms of Use; the unauthorized use of this Website, content materials and intellectual property; as well as any fraudulent, abusive or otherwise illegal activity, shall be grounds for termination of your right to access, browse and use this Website. Storyteller Overland reserves the right, in its sole discretion, to terminate, suspend or restrict your access to this Website and its content and use at any time, with or without notice and without any obligation to refund any portion of fees paid for any product or service. Should your access to this Website be terminated, you are prohibited from accessing this Website under a new name unless expressly invited to do so by Storyteller Overland.

PRODUCT DESCRIPTIONS

Storyteller Overland attempts to be as accurate as possible. However, Storyteller Overland does not warrant that product descriptions, or other content on this Website, is accurate, complete, reliable, current or error free. If a product offered by Storyteller Overland is not as described, your sole remedy is to return it.

LIMITED AVAILABILITY AND PRICE

In the event a product or service is listed at an incorrect price, Storyteller Overland shall have the right to refuse, or to cancel, any orders placed for product or service listed at the incorrect price. Your receipt of an electronic or any other form of order confirmation shall not constitute Storyteller Overland’s acceptance of your order, nor does it constitute confirmation of Storyteller Overland’s offer to sell. Storyteller Overland shall have the right to limit the number of items purchased through this Website. Storyteller Overland shall have the right to refuse, or to cancel, any order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Storyteller Overland shall immediately issue a credit to your credit card account in the amount of the charge.

MULTIPLE PRODUCT ORDERS

With respect to multiple product orders, Storyteller Overland will make reasonable attempts to ship all products covered by the order at the same time. However, products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.

OUT-OF-STOCK PRODUCTS

Storyteller Overland will ship your product as it becomes available. In the event that the product you ordered is out-of-stock, the fulfillment of your order will be delayed. Storyteller Overland will inform you of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to the product being shipped.

SHIPPING POLICY

We will make all reasonable efforts to ship all orders placed through our Website the following business day. Orders are not shipped on Saturday or Sunday nor on some major holidays. We currently offer free shipping in the Lower 48. Storyteller Overland does not guarantee when an order will arrive. We therefore encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Storyteller Overland does not  provide international shipping. 

SALES TAX

Any taxes that appear in your online order are estimated. The actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped. 

The terms are subject to change, as the taxation of online transactions continues to evolve. Storyteller Overland strives to comply with state and local tax laws and continues to monitor and update its taxation policies as those laws change.

PAYMENT

Storyteller Overland accepts credit cards such as Visa, MasterCard, American Express, and Discover. Please be sure to provide your correct and exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of order. 

RETURN AND EXCHANGE POLICY

Items can be returned or exchanged within 30 days from the date the item was received. All items must be in new, undamaged condition with all tags still attached (if applicable). Buyer is responsible for shipping the item back to Storyteller Overland in the original packaging with all accompanying fasteners, instructions, labels, materials, etc.  

If the item was paid for by credit card, Storyteller Overland will issue the refund as soon as your return is processed. The credit card refund process may take up to 5 days before the credit is posted to your account.

PURCHASING PRODUCTS

Anyone utilizing our Website to purchase any products shall be bound by all of these Terms of Use. Additionally, they shall be bound by the following:

  1. Storyteller Overland shall not be responsible for any actions or conduct of a customer purchasing any items through this Website.
  2. Storyteller Overland shall not have any liability in the event that any person whatsoever is injured, or any property is damaged, while wearing or utilizing any items purchased through our Website.
  3. You shall provide Storyteller Overland with current, complete and accurate purchase, account and contact information for all purchases made through our Website, and you shall guarantee the accuracy of such information. In the event a transaction is cancelled due to inaccurate or inauthentic information provided by you, you shall be responsible for any and all expenses incurred by Storyteller Overland arising from the cancellation. In the event that you provide false or inaccurate information, Storyteller Overland reserves the right to remove your account and to bar you from using this Website.

REVISIONS

Storyteller Overland may, in its sole discretion, and with or without notice to you, make changes to, or discontinue, any aspect of this Website including, without limitation, any content, products, services or prices offered through this Website. Storyteller Overland shall not be liable to you or any third party should it exercise this right to modify or discontinue this Website. 

ELECTRONIC COMMUNICATIONS

When you visit this Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PRIVACY POLICY

The privacy of those who visit our Website is of primary concern to Storyteller Overland. We adhere to the highest ethical standards of the industry. By using this Website, you agree that you have reviewed and accepted our Privacy Policy. As more fully explained in our Privacy Policy, we automatically gather some data from everyone who visits our Website, while other information is obtained at the discretion of the individual. Our sole purpose in doing this is to enhance the experience of individual visitors to our Website. As set forth in our Privacy Policy, none of this information is shared with outside parties other than companies we employ to perform functions on our behalf, to whom limited data is given as is necessary in order to complete a transaction, to facilitate our legitimate interests such as marketing, or to maintain our relationship with you.

COOKIES

As more fully discussed in our Privacy Policy, Storyteller Overland reserves the right to store information on your computer in the form of a cookie or similar file for purposes of modifying this Website to reflect your preferences. Cookies allow us to respond to you as an individual, thus allowing us to personalize, customize and quickly process and complete your experience without having to continually request the same basic information from you. Cookies do not give us access to your computer or any information about you, other than the data you choose to share with us, and are not used to store any personal information such as name, address or payment information.

DISCLOSURE TO AUTHORITIES

Storyteller Overland cannot guarantee that all private communications and other personally identifiable information will never be disclosed in ways not otherwise described in these Terms of Use. We reserve the right, and may be forced, to disclose any and all information to government bodies or government officials or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. As such, you authorize Storyteller Overland to disclose any and all information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with any investigation of fraud, intellectual property infringements or other activity that is, or may be, illegal or that may expose Storyteller Overland to legal liability.

INDEMNIFICATION

Unless the laws to the contrary are applicable to you, you agree to indemnify, defend and hold harmless Storyteller Overland, and all of its parents, affiliates, subsidiaries, officers, directors, owners, employees, agents, contractors, licensors and licensees, attorneys, representatives, and their heirs, predecessors, successors and assigns, whether existing now or in the future, from all damages, liabilities, costs and expenses, including reasonable attorneys’ fees, on account of any claim, suit, action, demand or proceeding made or brought against any such party, or on account of the investigation, defense or settlement thereof, arising in connection with your use or alleged use of this Website or any breach by you of these Terms of Use, or the representations, warranties and covenants made by you by your agreeing to these Terms of Use. Storyteller Overland reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you under this provision and, in such an event, you agree to fully cooperate with Storyteller Overland ’s defense of such matter. Storyteller Overland ’s assumption of the defense and control of any such matters shall not abrogate any of your obligations hereunder.

YOUR REPRESENTATIONS

You represent that you are not under any legal or other disability which limits your ability to comply with these Terms of Use.

YOUR COMMENTS AND CONCERNS

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Last Modified: July 9, 2020