Contact Storyteller Overland

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428 Industrial Lane

Birmingham, Alabama 35211


Needing Tech Support?

Do you need to speak with us for tech support? Click the button below to schedule a time that works for you.

In Case of Emergency

888.999.7442 - We have help technicians ready to help Mon-Fri, 8-5 PM CT.

503.668.6090 - For any heater-related emergencies, call Jim at Rixen Heaters.

800.367.6372 - For any chassis-related emergencies, call the Mercedes’ 24-hour line.

Frequently Asked Questions

How soon can I get a MODE?

Easy! Fill out a find a dealer form on any of the MODE pages and we can get you connected and in a MODE as soon as possible.

Do you do customizations or van conversions?

Unfortunately, we do not currently do any customizations or van conversions.

Do you sell your custom products (i.e the Groove Lounge?)

Not currently. Any custom available Storyteller products is on our Shop page. We do not currently sell our Groove Lounge on our marketplace. 

Can I register a MODE van outside of the US?

We currently only build on USA chassis, so our vans can not be registered outside of the US at this time.

How long does the battery last?

The energy system specifications vary by year and model. Please check the information page for the specific model you are interested in.

What is the size of the bed?

  • MODE 4x4: 56” x 78”
  •  MODE LT: 56” x 80”

Do the vans come with a spare tire?

Only our Beast MODE model comes with a spare tire. You can order a spare tire through Flarespace.

How much can I tow?

The Sprinter is rated to tow a maximum load of 5,000 lbs. The Transit is rated to tow a maximum of 4,100 lbs. Towing capacity may be less than the hitch rating based on the weight of your loaded vehicle.

Towing will affect vehicle handling, durability, and fuel economy. Exceeding any of the listed Gross Weight Ratings will result in unacceptable overall vehicle performance and, potentially, danger.

When towing, do not exceed the GVWR, the rear axle GAWR, or the chassis GCWR by the combined loaded weight of the MODE and the towed item.

Actual towing capacity depends on particular loading and towing circumstances, including GVWR, GAWR, GCWR, and adequate trailer brakes.
Refer to your vehicle’s Operating Instructions for further towing information.