We Love Our Storyteller Family!

We're so glad you've chosen Storyteller Overland to help you get out on the road doing the things you love! 

We want to make life on the road as easy as possible. Here are some resources to keep you rolling.

Do You Own a Storyteller Overland MODE?

Needing Tech Support? Create a Case Here.

The best way to get in touch with our technical support team is to fill out the form below and they will get back to you ASAP.

Set Up an Appointment

Do you need to speak with us for tech support? Click the button below to schedule a time that works for you.

In Case of Emergency

We are here to take your call Monday thru Friday, from the hours of  8-5 pm, Central Standard Time.  

888.999.7442 Ext. 2 - We have help technicians ready to help Mon-Fri, 8-5 PM CT.

503.668.6090 - For any heater-related emergencies, call Jim at Rixen Heaters.

800.367.6372 - For any chassis-related emergencies, call the Mercedes’ 24-hour line.


Parts Order Form

Mode Diagrams and Guides

Service Announcements and repair Guides

Coolant Line Repair

THE ISSUE: On a limited number of MODEs, the coolant lines for the Rixen heating system could potentially touch the drive shaft, transfer case, or both.

INSPECT FIRST, FIX IF NEEDED: We've got two documents for you to check out:

  • Doc #1: Explains how to inspect the coolant lines and secure them if there is no damage to the hoses. If you are not 100% comfortable doing this inspection yourself, this can be done at a dealer at no cost to you. 

  • Doc #2: Explains how to replace the hoses, if damaged. Should this be the case, this will be done at a dealership at no cost to you. 

If everything looks good after doing the steps in Doc #1, you don't need to read Doc #2.

Tech TIps


User manuals

Mercedes Me connect

Mercedes Me Connect

 Access your vehicle from anywhere and experience all the benefits of ownership withMercedes me connect[1][4]


Our owners often host meetups for fellow MODE owners. You can find them on our Insiders Facebook Group, linked below.

Interested in hosting a MODE Meetup? We'd love to sponsor it! Tell us more about your plans at the form below.

Frequently Asked Questions

I bought a used Van, How do I get Owner Information 

Fill out your information in the form below and you will be set!

Can you tell us about future product releases?

We do not release any new product information or specifications until the day of launch. 

How soon can I get a MODE?

Easy! Fill out a find a dealer form on any of the MODE pages and we can get you connected and in a MODE as soon as possible.

Do you do customizations or van conversions?

Unfortunately, we do not currently do any customizations or van conversions.

Do you sell your custom products (i.e the Groove Lounge?)

We do not currently sell our Groove Lounge, premium Storyteller Overland van accessories are available through FLARESPACE.  Storyteller merch is available for purchase on our Shop page. 

Can I register a MODE van outside of the US?

We currently only build on USA chassis, so our vans can not be registered outside of the US at this time.

How long does the battery last?

13.5 Kilowatt-hours

What is the size of the bed?

  • MODE 4x4: 56” x 78”
  •  MODE LT: 56” x 80”

Do the vans come with a spare tire?

Only our Beast MODE model comes with a spare tire. You can order a spare tire through Flarespace.

How much can I tow?

The Sprinter is rated to tow a maximum load of 5,000 lbs. The Transit is rated to tow a maximum of 4,100 lbs. Towing capacity may be less than the hitch rating based on the weight of your loaded vehicle.

Towing will affect vehicle handling, durability, and fuel economy. Exceeding any of the listed Gross Weight Ratings will result in unacceptable overall vehicle performance and, potentially, danger.

When towing, do not exceed the GVWR, the rear axle GAWR, or the chassis GCWR by the combined loaded weight of the MODE and the towed item.

Actual towing capacity depends on particular loading and towing circumstances, including GVWR, GAWR, GCWR, and adequate trailer brakes.
Refer to your vehicle’s Operating Instructions for further towing information.