Mode Owner Resources

We're so glad you've chosen Storyteller Overland to help you get out on the road doing the things you love! We want to make life on the road as easy as possible. Here are some resources to keep you rolling.

We're here to keep you moving.

Click the button below to go to owner services, where you can reach out for help.

CONNECT WITH SUPPORT

2025 
Mode User Guide

SELECT  VERSION

Which circuit breaker panel was included with your van?

Resources

Parts Order Form
Title

Service Announcements

Coolant Line Repair


The Issue: On a limited number of MODEs, the coolant lines for the Rixen heating system could potentially touch the drive shaft, transfer case, or both.


INSPECT FIRST, FIX IF NEEDED: We've got two documents for you to check out:

  • Doc #1: Explains how to inspect the coolant lines and secure them if there is no damage to the hoses. If you are not 100% comfortable doing this inspection yourself, this can be done at a dealer at no cost to you. 
  • Doc #2: Explains how to replace the hoses, if damaged. Should this be the case, this will be done at a dealership at no cost to you. 

If everything looks good after doing the steps in Doc #1, you don't need to read Doc #2.

Document #1

Document #2
Title

XM Antenna Repair

XM Radio, REpair Guide
Title

Exhaust Fan Sealant Repair

Exhaust Fan Sealant Repair
Title

MODE COM Software Update

MODE COM Update Instructions ('22-'23 MODEs)

MODE COM Update Software ('22-'23 MODEs)

MODE COM Update Software (2024 MODES)
Title

User Guides and Quick Start Archives

2024 User Guide

2023 User Guide

2022 User Guide

2021 Beast User Guide

2021 Classic + Stealth User Guide

2024 Quick Start Guide

2023 Quick Start Guide

2022 Quick Start Guide

2021 Quick Start Guide

2019 - 2020 User Guide

Resources

Parts Order Form
Title

Service Announcements

Coolant Line Repair


The Issue: On a limited number of MODEs, the coolant lines for the Rixen heating system could potentially touch the drive shaft, transfer case, or both.


INSPECT FIRST, FIX IF NEEDED: We've got two documents for you to check out:

  • Doc #1: Explains how to inspect the coolant lines and secure them if there is no damage to the hoses. If you are not 100% comfortable doing this inspection yourself, this can be done at a dealer at no cost to you. 
  • Doc #2: Explains how to replace the hoses, if damaged. Should this be the case, this will be done at a dealership at no cost to you. 

If everything looks good after doing the steps in Doc #1, you don't need to read Doc #2.

Document #1

Document #2
Title

XM Antenna Repair

XM Radio, REpair Guide
Title

Exhaust Fan Sealant Repair

Exhaust Fan Sealant Repair
Title

MODE COM Software Update

MODE COM Update Instructions ('22-'23 MODEs)

MODE COM Update Software ('22-'23 MODEs)

MODE COM Update Software (2024 MODES)
Title

User Guides and Quick Start Archives

2024 User Guide

2023 User Guide

2022 User Guide

2021 Beast User Guide

2021 Classic + Stealth User Guide

2024 User Guide

2023 User Guide

2022 User Guide

2021 Beast User Guide

2021 Classic + Stealth User Guide

2024 Quick Start Guide

2023 Quick Start Guide

2022 Quick Start Guide

2021 Quick Start Guide

2019 - 2020 User Guide

Frequently Asked Questions

Does the inverter need to be on to charge from the alternator?

No - but the M-Powerâ„¢ System has to be on to get a charge from the secondary alternator.
Title

How often do I need to sanitize the water system?

We recommend sanitizing your water system at least once a year.
Title

What should I see from the base rated 90W Solar Panels?

Results can vary due to what appliances you have running. The 90W provides a trickle charge to your system and can be expanded to 325W with the addition of more solar panels while not requiring any additional wiring work.
Title

Do I need to turn the inverter off before I turn the system off?

No.
Title

Does my BEAST have a high idle?

2020-2023 BEAST MODEs do have a Mid City High Idle Kit. 
Title

How much can I carry?

An Occupant & Cargo-Carrying Capacity label is found in the passenger door area and shows the maximum weight capacity of the vehicle for all passengers and cargo, as well as the number of seat-belted riding positions. Refer to your vehicle's Operating Instructions for further information.
Title

Can Storyteller send me graphic or logo files?

No, Storyteller can sell you new graphics for your MODE but cannot send any sort of proprietary information.
Title

What is the best way to contact Storyteller?

If you have a technical or support question, please create a case here. You are also welcome to call us at 888-999-7442 Opt 2 M-F 8-5.
Title

Do you do custom work, or van/truck conversions?

We don't do factory options or upgrades, or custom builds. We do offer an awesome line of interior, exterior, and suspension accessories available online and through our installer network. Check out our Performance & Accessories Shop. DIY or with a professional builder, you can make your Storyteller your very own, ready to tackle your adventure of choice.
Title

Do you sell your custom products (i.e. the GrooveLounge)?

Some of our innovations only we can install in our factory builds, and the GrooveLounge is one of those.

We do offer an awesome line of interior, exterior, and suspension accessories available online and through our installer network. Check out our Performance & Accessories Shop. DIY or with a professional builder, you can make your Storyteller your very own, ready to tackle your adventure of choice.
Title

How much would it cost to expand the Lithionics battery pack in the Classic MODE?

The MSRP for the parts is $12,237.00 with free shipping.
Title

How do I buy a new Storyteller?

Ah, our favorite question! Check out our Dealer Network to find your local dealer.
Title

Do all vehicles come with a spare tire?

Everything but the Classic and Dark MODEs come with a spare. You can order wheels and tires, including a spare for your rig, through our Performance & Accessories Shop.
Title

I bought a used Storyteller- How do I get owner information?

Fill out the form below with your information and you will be set!

Frequently
Asked 
Questions

Does the inverter need to be on to charge from the alternator?

No - but the M-Powerâ„¢ System has to be on to get a charge from the secondary alternator.
Title

How often do I need to sanitize the water system?

We recommend sanitizing your water system at least once a year.
Title

What should I see from the base rated 90W Solar Panels?

Results can vary due to what appliances you have running. The 90W provides a trickle charge to your system and can be expanded to 325W with the addition of more solar panels while not requiring any additional wiring work.
Title

Do I need to turn the inverter off before I turn the system off?

No.
Title

Does my BEAST have a high idle?

2020-2023 BEAST MODEs do have a Mid City High Idle Kit. 2024-2025 do not have a high idle kit, but have the capability of charging at idle.
Title

How much can I carry?

An Occupant & Cargo-Carrying Capacity label is found in the passenger door area and shows the maximum weight capacity of the vehicle for all passengers and cargo, as well as the number of seat-belted riding positions. Refer to your vehicle's Operating Instructions for further information.
Title

Can Storyteller send me graphic or logo files?

No, Storyteller can sell you new graphics for your MODE but cannot send any sort of proprietary information.
Title

What is the best way to contact Storyteller?

If you have a technical or support question, please create a case here. You are also welcome to call us at 888-999-7442 Opt 2 M-F 8-5.
Title

Do you do custom work, or van/truck conversions?

We don't do factory options or upgrades, or custom builds. We do offer an awesome line of interior, exterior, and suspension accessories available online and through our installer network. Check out our Performance & Accessories Shop. DIY or with a professional builder, you can make your Storyteller your very own, ready to tackle your adventure of choice.
Title

Do you sell your custom products (i.e. the GrooveLounge)?

Some of our innovations only we can install in our factory builds, and the GrooveLounge is one of those.

We do offer an awesome line of interior, exterior, and suspension accessories available online and through our installer network. Check out our Performance & Accessories Shop. DIY or with a professional builder, you can make your Storyteller your very own, ready to tackle your adventure of choice.
Title

How much would it cost to expand the Lithionics battery pack in the Classic MODE?

The MSRP for the parts is $12,237.00 with free shipping.
Title

How do I buy a new Storyteller?

Ah, our favorite question! Check out our Dealer Network to find your local dealer.
Title

Do all vehicles come with a spare tire?

Everything but the Classic and Dark MODEs come with a spare. You can order wheels and tires, including a spare for your rig, through our Performance & Accessories Shop.
Title
Title

I bought a used Storyteller- How do I get owner information?

Fill out the form below with your information and you will be set!